Frequently Asked Questions (FAQs)
1. What services do you offer?
At Modern Cleaning, we offer a comprehensive range of cleaning services for both residential and commercial properties. This includes regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and more. Please visit our Services page for a detailed list of our offerings.
2. How do I schedule a cleaning appointment?
Scheduling a cleaning appointment with Modern Cleaning is easy! You can contact us by phone at 832-272-2492, email us at [email protected], or use the contact form on our website to submit your request. Our friendly team will assist you in booking a convenient appointment time that fits your schedule.
3. Are your cleaning products safe and eco-friendly?
Yes, we prioritize the health and safety of our clients and the environment. We use high-quality, eco-friendly cleaning products that are safe for use around children, pets, and individuals with sensitivities or allergies. Our cleaning solutions are effective in removing dirt and grime while being gentle on surfaces and the environment.
4. Do I need to provide cleaning equipment and supplies?
No, you don't need to worry about providing cleaning equipment or supplies. Our professional cleaners come fully equipped with all the necessary tools, products, and equipment to deliver exceptional cleaning results. However, if you have any specific preferences or requests, please feel free to let us know, and we'll do our best to accommodate them.
5. Are your cleaners insured and background-checked?
Absolutely. The safety and security of our clients are of utmost importance to us. All our cleaners undergo thorough background checks and are fully insured and bonded for your peace of mind. You can trust our team to provide reliable and trustworthy cleaning services in your home or business.
6. What areas do you serve?
We proudly serve the greater Houston area, including [list specific neighborhoods or regions you cover]. If you're unsure whether we serve your area, please don't hesitate to reach out to us, and we'll be happy to assist you.
7. What payment methods do you accept?
We accept various payment methods for your convenience, including credit/debit cards, electronic bank transfers, and cash. Payment is due at the time of service, and our team will provide you with a detailed invoice for your records.
8. What if I need to reschedule or cancel my appointment?
We understand that plans can change unexpectedly. If you need to reschedule or cancel your cleaning appointment, please contact us at least 24 hours in advance, and we'll be happy to accommodate your request. Late cancellations may be subject to a cancellation fee.
9. How can I provide feedback about my cleaning service?
Your satisfaction is our priority, and we welcome your feedback! You can provide feedback about your cleaning service by contacting us directly via phone or email. We value your input and use it to continuously improve our services.
10. Is there a satisfaction guarantee for your cleaning services?
Absolutely. We stand behind the quality of our work, and your satisfaction is guaranteed. If you're not completely satisfied with the results of your cleaning service, please let us know, and we'll make it right. Your happiness is our top priority.